All orders are shipped the same day if order is placed before 12pm GMT.  Purchases made after 12 pm GMT will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.  You may also login to your Swiss Primo account for Real Time Updates.

For international orders, shipping is FREE, but do not include potential charges from customs. Your local government may also charge VAT and/or customs duties. Our support team is eager to address any questions you have. If you have any questions or want to confirm that we ship to your country, please send us an email at [email protected]  We provided a guideline below, however, logistics may change at any time in your country. 

USA SHIPPING TIMES

 Service Cost Delivery Time
Priority Courier (Air) – Fed Ex / DHL FREE 2-3 Days*

EUROPEAN UNION SHIPPING TIMES

 Service

Cost Delivery Time
Priority Courier (Air) – Fed Ex / DHL FREE 2-3 Days*

AUSTRALIA & NEW ZEALAND SHIPPING TIMES

 Service

Cost Delivery Time
Priority Courier (Air) – Fed Ex / DHL FREE 3-4 Days*

CANADA SHIPPING TIMES

 Service

Cost Delivery Time
Priority Courier (Air) – Fed Ex / DHL FREE 2-3 Days*

REST OF THE WORLD

 Service

Cost Delivery Time
Priority Courier (Air) – Fed Ex / DHL FREE 5-7 Days*

CUSTOMS, DUTIES & TAXES

Based on our past shipping data, the following countries are exempt from customs, duties, and taxes.

United States, Andorra, Australia, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Hong Kong, Iceland, India, Ireland, Israel, Italy, Luxembourg, Mexico, Monaco

______________

Based on our past shipping data, the following countries may charge additional fees for either customs, duties or taxes.

Argentina, Bahrain, Bolivia, Brazil, Bulgaria, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Ecuador, Estonia, Greece, Hungary, Indonesia,  Jamaica, Japan, Jordan, Kuwait, Latvia, Lithuania, Malaysia, Maldives, Malta, Martinique.

COVID-19 SHIPPING UPDATES

As of April 17th - Normal Operations Has Resumed In Most Countries.

Origin 

Destination

Status

Switzerland Asia Pacific Moderate delays/disruption
Switzerland Middle East Moderate delays/disruption
Switzerland Canada Moderate delays/disruption
Switzerland India Moderate delays/disruption
Switzerland United Arab Emirates Moderate delays/disruption
Switzerland United States Moderate delays/disruption
Switzerland Italy Moderate delays/disruption
Switzerland Portugal Moderate delays/disruption
Switzerland Switzerland Moderate delays/disruption
Switzerland All Other Countries Normal operations