TOP QUESTIONS

SHIPPING

OUR DIFFERENCE

RETURNS

WARRANTY

TOP QUESTIONS

Q. Where are you located? Do you have any physical stores?

A. Swiss Primo is proud to be headquartered in Houston, Texas with Distribution based in Switzerland. Though we don’t have any permanent physical stores, we do offer free shipping anywhere in the World. Physical stores have a lot of overhead which gets passed down to the customer.  We found a 100% online model more effective, since we service customers globally. This model also allows us to offer more attractive pricing and expertise customer service. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @swissprimo.

Q. Can I track my order ?

A. Once your order ships you’ll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, please email us at [email protected] and we will gladly assist you. You can also log in to Your Account and get real time shipping updates.  There is a link at the top of our website and on the Footer.

Q. The watch I want to order is sold out, is there anything I can do ?

A. Our most popular watches can sell out fast. If the product is going to be restocked, you will see the option to receive an email when available on the product page. That means that as soon as the product is back in stock, we will let you know! You can always contact us with any inquiries regarding products at [email protected]  We will also be happy to recommend a similar styled watch and even offer a discount if possible.

Q. How can I change or cancel my order ?

A. We pride ourselves on the ability to get your orders as fast as possible, which means if you need to make a change to your order please reach out to us as soon as possible. The best form of communication is our support email, which is [email protected] We will do our best to get your order changed but if your order has reached our fulfillment center we have no way of changing your order or canceling it.

Q. When will my order be shipped out?

A.  If you have purchased Monday – Friday before 9am PST, your order will ship out that day. If you purchase after 9am PST we cannot guarantee same day shipping, and it will be shipped the next day. Lastly, if you purchase during the weekend or a holiday we will be shipping out your order the next business day.  Your order will be shipped via 2 day Priority Shipping with DHL or FedEx depending on the shipping address.  Typically, our customers receive their watch within 3-4 business days and often sooner.

SHIPPING

Q. How much do you charge for Shipping.

A. FREE Shipping Worldwide.  As a courtesy to our customers, we cover the cost for shipping.  Also, because our products are of high value, we only ship with viable couriers.

Q. Where do you ship to ?

A. We provide international shipping. However, there are some restrictions.  For full details, visit our Shipping Policy page located in the Footer.

Q. How do you ship ?

A. We ship worldwide with DHL and FedEx.  We only ship Priority 1-3 Days.  We try to get each package out the door in 24 hours and have the package delivered within 5 days.

Q. How do I check the status of my order ?

A. You will receive email notifications within 48 hours with a tracking number.  You can also log into Your Account at the top of our page for real time updates. `

Q. How long does shipping take?

A. The shipping time will depend on your exact location. However, it takes up to 24 hours to process and pack your order. We ship DHL or FedEx Priority 1-3 Business Day.  Typically, your package will arrive in less than  5 days.

Q. Why is the shipment status un-changed ?

A. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

in less than  5 days.

Q. Why am I being charged brokerage fees upon delivery?

A. In certain countries, you are required to pay additional duty charges.  To find out if there are duty fees for your country, visit our Shipping Policy page in the Footer  (In certain countries, you are required to pay additional duty charges.  To find out if there are duty fees for your country, visit our Shipping Policy page in the Footer.

OUR DIFFERENCE

Q. Why should I trust the products being sold by Swiss Primo?

A. All of our on-site reviews are genuine from verified online buyers. Our products are highly rated on Google.  You can read all of the review on our site.  We stand by the Jowissa Brand that we carry, and you can also read all of the reviews on their site.  All of the watches we sell are hand crafted in Switzerland by Jowissa staff with expertise dating back to 1951.  The workmanship and craftsmanship are so impressive that we now only sell the Jowissa made products.

Q. Why are your prices lower than other vendors ?

A. Swiss Primo is a leading re-seller of Jowissa brand watches.  We are able to offer the most competitive pricing based on factors such as volume, low overhead, amazing sales and marketing strategy etc.  Swiss Primo is a re-seller you can trust, and Jowissa is a brand you will love.

Q. How are you able to ship so quickly ? The standard delivery is 3 days from time of order.

A. At Swiss Primo, we understand the desire to have your product delivered as quickly as possible. We’ve built a solid reputation for fast processing, fast delivery, and excellent post sales service. All orders are processed within 24 hours, and out the door utilizing DHL or FedEx  2 Day Priority Shipping.  We cover all shipping costs worldwide.  Also, because the products are of high value, we only ship priority.

Q. Does Swiss Primo donate to any charities ?

A. Swiss Primo donates $10 of every sale to a reputable charity.   We do this so that we are helping the people that we serve. With the recent COVID-19 pandemic, we are donating to the emergency relief charity in Canada.

RETURNS & EXCHANGES

Q. What is your Return / Exchange Policy ?

A. If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Swiss Primo website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

Please view our full return policy by clicking the link in the Footer.

Q. How do I exchange or return my product ?

A. We want you to love your product — pretty simple, right? If not, you can exchange or return it so long as:

1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on band), and in their original packaging.

2. Your return request is submitted within 30 days of receiving your original order.  You will receive an Return Authorization number with instructions for shipping it back.

Please view our full return policy by clicking the link in the Footer.

Q. Can I return a product I purchased On Sale ?

A. The Return & Exchange Policy applies to all products sold on our website which includes On Sale products.

Please view our full return policy by clicking the link in the Footer.

Q. How soon will I receive my Refund ?

A. You should receive your refund within two weeks of us receiving the return.

Q. Who covers the cost of the Return ?

A. At this time, the customer is responsible for shipping any returned items back to our office. All returns and exchanges must be sent back within 30 days of original purchase. If you have any questions about a return please send us an email at [email protected] We are more than happy to help!.

WARRANTY

Q. What type of warranty do I get with my purchase ?

A. Yes, we offer a 24 month limited warranty that covers manufacturer’s defects for two years after the original purchase date. If the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.  We can also direct you to local repair center in your country to expedite the process.   Jowissa has repair centers in most countries.  More questions? Email us at [email protected]